About Rinse

Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we're tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model. We’re expanding our B2B footprint and looking for motivated Account Executives to help us bring Rinse to more businesses that rely on clean linens, clothing, and uniforms to operate.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Dallas, Seattle, and Toronto. This is a very exciting time to join our company and help us scale nationwide, while learning from a leadership team that collectively has over 80+ years of experience at Rinse.

About the Role

In this role, the Senior Manager of Central Operations will play a critical role leading and evolving Rinse’s core cleaning operations nationwide and globally . In this role you’ll report directly to our VP of Central Operations and Customer Experience, manage our entire Central Cleaning Operations team, and work to drive forward key strategic initiatives while supporting our constant march towards best-in-class cleaning quality and product standardization. A high-visibility role, you will work closely with Product, Marketing, and Business Operations, while also interacting closely with our C-Suite, to drive innovation within our most critical core competency. This is a high-impact, high-ownership role for a systems thinker and operator with strong leadership skills and a passion for quality, process, and people.

In this role you will…

• Deliver exceptional cleaning quality and efficiency without compromise. You’ll own the relationship and performance management of cleaning partners and vertically integrated facilities, build scalable processes, analyze operational data, and ensure an optimal customer experience through every stage of our cleaning lifecycle.
• Own cross-functional strategic initiatives that improve our Cleaning Partner experience, Customer experience, pushing forward product innovation.
• Lead the planning, testing, and execution of projects that improve cleaning quality, workflow efficiency, or partner performance.
• Develop clear success metrics and implement control measures to monitor and sustain results.
• Work hands-on with Cleaning Partners and vertically integrated teams to observe workflows and build process understanding.
• Collaborate closely with Product and Biz Ops to advocate for improvements and surface operational insights.
• Provide regular updates to the Leadership team to support prioritization and resourcing.
• Develop subject matter expertise in cleaning operations and partner support - taking ownership and generating measurable results.

As The Ideal Candidate, You…

• Are experienced in managing teams across various levels of professional development. You know how to work through people to get results.
• Thrive in ambiguous environments and are energized by solving complex problems.
• Are highly organized. You know how to follow up, follow through, and keep communication clear.
• Are comfortable talking to all kinds of people, from cleaning partner staff to internal executive leadership. You’re a strong communicator who listens well and explains ideas clearly.
• Can lead cross-functional collaboration while maintaining strong accountability for results.
• Are resourceful—you don’t need to know everything, but you know how to find answers.
• Have a systems-thinking mindset, able to build repeatable processes with clear success metrics.
• Embrace change and ambiguity, and thrive in a fast-paced environment where high expectations drive high performance.
  

Why Work at Rinse…

• We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty, rapid learning, and open communication.
• We offer competitive compensation (salary + bonus) and stock options, in addition to great benefits, including:
  • Remote-first culture (but also have offices in all of our cities for those who want a flexible office environment)
  • Flexible PTO
  • Health, dental, and vision insurance
  • 401k plans with employer match

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