Our mission at Tensorwave Cloud is to build seamless, secure, reliable, and resilient AI infrastructure at scale, eliminating barriers and challenging the status quo to empower builders and support AI innovation.

About the Role

We are seeking a Data Center Inventory Technician with a focus on RMA to support our growing campus. This role is responsible for the end-to-end lifecycle of physical hardware assets spanning receiving, inventory control, deployments, returns (RMA), and decommissioning. This position is critical to maintaining accuracy, uptime, and vendor accountability across our infrastructure footprint.

Core Responsibilities

Data Center Inventory and Asset Management

• Accurately receive, inspect, label, log, and stage servers, components, and racks

• Manage the lifecycle of all data center hardware including receipt, tagging, deployment, transfers, audits, storage, and decommissioning

• Maintain real-time accuracy and regular audits of all assets in the data center

• Track and document asset movement between locations, cages, and vendors

• Coordinate secure hardware retirement, data destruction verification, and certified disposal

RMA and Vendor Returns

• Own the end-to-end RMA process for servers, GPUs, drives, PSUs, NICs, and other components, including validating hardware failures

• Create, track, and reconcile all RMA cases with vendors until closure

• Prepare and manage outbound RMA shipments, including secure packaging, labeling, serial tracking, and customs documentation

• Coordinate with Data Center Operations to safely remove and replace failed components with minimal downtime

• Maintain reporting on failure rates, turnaround times, and vendor SLAs

Data Center Operations Support

• Install equipment following structured deployment standards

• Perform structured fiber and copper cabling, labeling, and port verification

• Perform physical troubleshooting

• Monitor thermal, power, and physical conditions within the data center

Required Qualifications

• 4+ years of experience managing hardware RMAs with major OEMs or component vendors

• Exceptionally detail-oriented with ability to follow structured procedures

• Strong written and verbal communication with clean handoffs and documentation

• Proficient with inventory tracking systems and maintaining accurate, reliable data

• Direct experience with servers, GPUs, DIMMs, SSDs/HDDs, NICs, PSUs, and rails

• Experience with power, cooling, cable management, and physical security best practices

• Experience with iLO, Redfish, IPMI, KVM, or Linux diagnostics

We’re looking for resilient, adaptable people to join our team, people who believe in the mission and think at massive scale. The solutions that worked on a handful of devices will not work at Exascale. Be prepared to be pushed daily, to learn a lot, and literally build the future.

What We Bring

• Mission driven company

• Competitive Salary

• 100% paid Medical, Dental, and Vision insurance

• Flexible PTO

• Paid Holidays

• 401(k)

• Parental Leave

• Stock Options

• Life and Voluntary Supplemental Insurance

• Short Term Disability Insurance

• Flexible Spending Account

• Mental Health Benefits through Spring Health