About OnRamp

OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we’re redefining how companies bring new customers online.

The Role

We're looking for a Product Manager to own Customer Engagement — the suite of experiences that portal-customers interact with directly. This includes OnRamp's customer-facing portal and the overall end-customer journey through an implementation or onboarding process.

This is a high-impact role. You'll spend meaningful time in the field with customers, translating their needs into a clear product vision and shipping features that make a difference in how customers design and build meaningful onboarding experiences for their users. You'll work closely with engineering, design, and customer-facing teams in a startup environment where speed, judgment, and ownership matter.

What You'll Own

• Customer portal experience — the primary interface end-customers use to complete tasks, track progress, and collaborate with vendors

• Email & Portal Collaboration — ensuring the right messages reach the right people at the right time to keep projects moving

• Portal UX — from first login through project completion, with a focus on clarity, engagement, and reducing friction

• Discovery and research — regular customer interviews, usability sessions, and synthesis of feedback into actionable insights

• Roadmap prioritization — balancing near-term customer needs with longer-term platform vision

What We're Looking For

Must-Haves

• 2–5 years of product management experience, ideally at a B2B SaaS company

• Strong product instincts with a track record of shipping user-facing features customers love

• Familiarity with AI/ML capabilities and an interest in how they can improve user experience and automation

• Comfort operating in ambiguity — you can take a fuzzy problem and turn it into a clear plan

• Customer empathy and hands-on discovery skills — you regularly talk to users and let that shape your thinking

• Clear written and verbal communication; you can align cross-functional teams without a lot of process overhead

• Startup mentality — you're resourceful, move fast, and care about outcomes over process

Nice-to-Haves

• Experience with customer-facing portals, onboarding workflows, or B2B implementation tooling

• Exposure to CRM ecosystems (Salesforce, HubSpot) and how they shape downstream workflows

• Experience at a company going through a growth stage (Series A–C)

Why OnRamp

• Work on a product that directly shapes how businesses run their most important processes

• High ownership from day one — you'll set direction, not just execute tickets

• Collaborative, low-ego team that values good thinking and fast iteration

• Competitive compensation, equity, and benefits

Why OnRamp

• Work directly with enterprise and mid-market clients, including Fortune 15 companies

• Join a high-growth SaaS company that just raised its $15M Series A led by top investors

• Be part of a collaborative, ownership-driven culture

• Highly competitive cash compensation, equity, and benefits

• Boston-based, 3+ days a week in-office

OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don’t hesitate to let us know.