Assistant General Manager
LANDED
Sales & Business Development, Operations
USD 58,700-68k / year
Posted on Mar 31, 2026
Assistant General Manager - Job Description
Haven Hot Chicken Assistant General Managers are passionate, dedicated, and enthusiastic leaders. They support the General Manager to bring the best possible guest experience while delivering the best Hot Chicken and Not Chicken that anyone has ever seen! Assistant General Managers relentlessly support their General Manager to build teams that work in harmony to consistently deliver Haven’s Standards of Excellence. They role model and coach to Haven’s Mission and Values for the betterment of guests and one another. They are humble and seek opportunities to develop themselves and their store team for the long term growth and success of HHC.
Responsibilities
- Deliver Haven’s Standard of Excellence by setting direction with Shift Leads, Trainers, Key Holders and Team Members to deliver quality food and great guest experiences across all areas of the restaurant.
- Respond to guest feedback both in person and in company systems to resolve negative feedback and encourage repeat business to maintain a positive reputation and ratings.
- Communicate cross functionally with other stores, support services, District Manager and senior leadership team to share best practices, escalate issues, ask for support and celebrate successes.
- Maintain a work environment that ensures inclusivity and promotes team safety.
- Support the General Manager with team training and development through utilization of the company's learning management system and hosting the training of new hires in varying roles for their home store and for new store openings.
- Stay informed of company initiatives and policy updates, support the General Manager to educate the store team and implement change as required.
- Be connected to Team Leads, Trainers, Key Holders and Team Members by maintaining open communication channels, recognizing positive performance, and supporting them through both exemplary and challenging times.
- Effectively manage labor to budget by using company scheduling systems to plan and write schedules that meet the needs of the business and the store team.
- Audit systems and processes, document findings and coach the store team to promote sales growth, reduce costs, and increase productivity.
- Supports the General Manager by executing action plans to close standard gaps and/or gaps on established goals.
- Ensures all food safety standards and cleanliness standards both inside and outside of the restaurant are maintained.
- Execute daily operational tasks including: hosting pre-shift meetings, co-host weekly store leadership meetings, cash handling, assigning team break times, sales tracking, calculating food preparation par setting, placing and receiving of orders,labor management, audit restaurant stations, equipment maintenance and maintaining store organization.
- Live the HHC Assistant General Manager routine to achieve daily, weekly, monthly and quarterly objectives.
- Other duties as assigned by their direct manager or senior management..
Requirements
- Be positive, have a willingness to learn and grow every day.
- Dedicated to delivering unreasonable hospitality.
- Ability to understand and follow all company policies and procedures.
- Be flexible to work morning and night shifts, weekends and holidays.
- 3 years experience in an Assistant Manager role, preferably in the food service or hospitality industry.
- Basic working knowledge google sheets & excel required.
- Positive track record of effective training of direct reports and ongoing coaching and development of teams.
- Working knowledge of restaurant systems: POS, LMS, inventory management and labor management.
- Food Manager Certification.
- Able to work 45 - 50 hours a week.
- Must be able to stand for up to 8 hours a day.
- Must be able to lift up to 25 pounds and on occasion 50 pounds.
Compensation & Benefits
- Pay range: $58,700 - $68,000
- Quarterly bonus plan
- Opportunity for promotions (based on performance)
- Time Off: 10 PTO, 5 sick and 5 flex days per year
- Health Benefits available after 90 days of employment
- 401K savings plan with matching offered after 6 months of employment
- Shoes for Crews
- Employee discounts on meals and merchandise
- Employee referral bonus, $1000