• 50% Employee Discount
• Enjoy half off all menu items at any Sophie’s Cuban Cuisine location.
• Free Shift Meal
• One complimentary meal provided every shift you work—fresh, authentic Cuban food on us.
• Work Environment Benefits
  • Supportive, Family-Style Culture
  • Work in a positive environment where teamwork, respect, and hospitality are core values.
• Opportunities for Growth
  • Internal promotion is a priority—FOH team members are regularly developed into:
    • Phone + Digital Order Leads
    • Shift Leaders
    • General Managers
  • Hands-On Training
  • Learn menu knowledge, service standards, expo flow, guest engagement, and digital order operations.
• Skills Development
  • Build transferable skills including customer service, communication, teamwork, speed of service, and multitasking.
• Scheduling & Workplace Perks
  • Consistent Scheduling
  • Regular weekly scheduling with the ability to pick up additional shifts based on performance and store needs.
  • Vibrant, High-Volume Environment
  • Work in exciting NYC neighborhoods with strong foot traffic and a fast-paced rhythm.
• Team Recognition and Feedback
  • Regular coaching, shout-outs, and opportunities to grow your strengths.

• Greet every guest warmly and with a smile—whether they’re dining in, picking up, or ordering at the counter.
• Take guest orders accurately and efficiently using our POS system; help guide guests through the menu when needed.
• Prepare beverages and plate orders according to standard presentation and portioning guidelines.
• Confirm that all orders (dine-in, takeout, pickup) are complete and correctly assembled before handing off.
• Assist delivery drivers and phone/digital team by coordinating smooth order handoffs.

• Keep all FOH areas clean, stocked, and organized—including counters, dining area, beverage stations, and condiment areas.
• Wipe down surfaces and tables regularly; empty trash bins and restock napkins, utensils, and takeout packaging.
• Monitor dine-in guests to ensure they have what they need and assist with table clearing and resets as needed.
• Participate in daily FOH checklists and side work responsibilities as assigned by the GM or Shift Leader.
  
  

• Communicate clearly with kitchen staff, delivery leads, and shift leaders to ensure smooth service and accurate orders.
• Alert management immediately to guest complaints, service delays, or POS issues.
• Support your teammates across FOH and BOH when needed—whether prepping sauces, restocking supplies, or helping during a rush.
• Uphold all Sophie’s hospitality standards through positive energy, professionalism, and a guest-first mindset.
  
  

• 6 months to 1 year of experience in a guest-facing role, preferably in food service, retail, or hospitality
• Fluent in English; Spanish language skills are a plus
• Strong communication and interpersonal skills—friendly, respectful, and professional
• Ability to stay calm and composed in a fast-paced environment
• Accurate and efficient at handling orders, payments, and product knowledge
• Basic math and POS skills for handling cash and credit transactions
• Attention to cleanliness, food handling, and appearance standards
• Willingness to learn and take feedback—positive attitude is key
• Must be eligible to work in the United States and at least 18 years old
• Must be able to stand for extended periods and lift up to 25 lbs as needed
  
  

• Order accuracy and ticket times
• Guest satisfaction and professionalism
• Cleanliness and attention to FOH standards
• Teamwork and reliability
• Attendance and punctuality
  
  

• Phone + Digital Order Lead
• Shift Leader
• General Manager
  
  

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• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.