Crew Member
LANDED
Operations
Washington, USA · Avon, CT, USA · Washington, DC, USA · Washington, DC, USA
Posted on Mar 28, 2026
Do you LOVE ice cream, animals, AND nature? Do you have a passion for HELPING others and working while having fun?
We are seeking highly enthusiastic and reliable individuals to join our Ben & Jerry's team (located at Smithsonian's National Zoological Park). The National Zoo is a high volume, fast paced environment serving family groups, school field trips, summer camps, and tourists to the Washington, DC area. This is a Seasonal position working outdoors with operational dates from March through November. To be successful in this role, previous customer service experience is preferred; ensuring all transactions are run smoothly to help maximize customer satisfaction and retention. We strongly encourage individuals with open availability on holidays and weekends to apply! This position requires a successful federal background check.
Benefits:
Benefits:
- Employee discount
- Flexible schedule
- Food provided
Responsibilities:
- Greeting and welcoming guests.
- Scooping accurate ice cream portions; and preparing frozen drinks quickly and efficiently.
- Proper knowledge of ALL menu items/recipes and ingredients.
- Proper knowledge and adherence of Ben & Jerry's Mission Statement, Smithsonian's safety and operating standards, and safe food handling techniques.
- Proper knowledge and completion of Allergens testing.
- Accurate cash handling- collecting payments, issue correct change/receipts, while operating a Square POS system.
- Upselling products and introducing new items.
- Resolving customer complaints and providing relevant information.
- Maintaining clean and tidy work areas- restocking and cleaning throughout shift and closing. Provide Housekeeping tracking sheets daily.
- Walking (uphill) and standing/bending during scheduled shifts.
- Track goals on balance/tracker sheets and report any discrepancies.
- Outstanding customer service approach.
Requirements:
- Morning/daytime/weekend/holiday shifts required.
- Must pass a federal background.
- Outdoor work conditions and environment.
- Work permit required if under 17 years of age.
- Work experience as a cashier/scooper or in a similar role (preferred)
- Basic PC knowledge.
- Housekeeping knowledge and techniques.
- Team oriented.
- Customer satisfaction-oriented.