Assistant General Manager
LANDED
Sales & Business Development, Operations
Boston, MA, USA
Posted on Mar 28, 2026
Kitchen + Kocktails is seeking a Restaurant Assistant General Manager for our upscale Southern Comfort concept.
Primary Responsibilities
- Ensure the highest level of customer service and satisfaction by demonstrating a “Do Whatever It Takes” attitude.
- Utilize leadership skills to motivate employees and ensure cost control and labor management.
- Inspect the establishment and observe workers and patrons to ensure compliance with occupational, health, and safety standards and liquor regulations.
- Ensure paperwork accuracy, including daily sales summary reports, petty cash reimbursement forms, and payroll records.
- Ensure the restaurant is adequately staffed to meet guest needs and sales goals.
- Assist in recruitment of staff.
- Oversee development and training of staff.
- Maintain high-level communication with owners and stakeholders.
- Maintain product and service quality standards by conducting evaluations and investigating complaints; initiate corrective action as required.
- Ensure the security and safety of the restaurant, guests, and associates.
- Lead special projects as directed by ownership.
- Perform additional duties as necessary.
Preferred Skills
- Cost accounting
- Budget development
- Financial planning and strategy
- Decision-making
- Process improvement
- Strategic planning
- Verbal communication
- Customer focus
- Management proficiency
- Profitability management
- Quality focus
Preferred Qualifications
- 3-5+ years of related experience
- Strong work ethic and leadership ability
- Ability to lead teams of 20–90 members toward operational excellence
- Highly organized
- Self-motivated and goal-driven (sales and operational performance)
- Customer service-oriented
- Fair, firm, and consistent leadership style
- Availability: approximately 55+ hours per week
Physical Requirements
- Walking for 8+ hours per shift
- Standing for 8+ hours per shift
- Reaching above head, below waist, and to ground level for 8+ hours
- Stooping, squatting, and bending for 8+ hours
- Lifting and carrying up to 50 lbs repeatedly
- Talking for 8+ hours
- Periodic sitting as needed
Hallmarks of Our Culture
Positivity
An energetic and smiling team is essential. At Kitchen + Kocktails, we prioritize positive energy and mutual respect.
Service
Service is an honor. Every team member must deliver exceptional care and hospitality to our guests.
Character
Honesty and integrity are non-negotiable. We seek teammates who value doing the right thing for guests and colleagues.
Hard Work
We expect 100% effort, focus, and dedication during working hours. Our clients deserve excellence.
We strive to deliver the best experience for our customers—always.