To Go
LANDED
Round Rock, TX, USA
Posted on Mar 28, 2026
Position Overview: This position is responsible for managing the To-Go business, from initial order-taking phone calls to order delivery to guests.
- Answer phones calls following Razzoo’s hospitality standards.
- Greet guests in warm, friendly and courteous manner
- Take To-Go phone orders following Razzoo’s standard phone procedures
- Describe menu items if requested by guest
- Suggest menu items if appropriate
- Ring up To-Go orders
- Expedite or help expedite To-Go orders in kitchen ensuring quality and completion of orders
- Manage Home Delivery communications
- Be responsive to guest needs at transactions
- Transact guest purchases accurately, making corrections and additions as necessary or requested
- Assist To-Go guests as necessary in taking large orders to their vehicles
- Manage payments accurately for To-Go orders, i.e, balance cash drawer and conduct cash-outs
- Support restaurant marketing initiatives
- Defer all guest questions regarding allergies to the Manager on Duty
- Be sensitive and responsive to guest complaints
- Seek assistance of manager on duty a when unable to resolve a guest issue
- Be observant of landscape and pick up trash as necessary
- Assist with bathroom check process
- Wipe counters, clean windows and pick up trash as necessary
- Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
- Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
- Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
- Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
- Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
- Perform additional responsibilities as requested by a manager at any time
Qualifications
Licensing Requirements:
- ABC Certification – as required by state or local laws
- Food Handlers Certification – as required by state or local laws
Experience/Education/Knowledge:
- Experience in full service restaurant environment is helpful, but not required
- Successful completion of Razzoo’s training for this position required
- Must be of legal age to work required hours in compliance with federal, state or local laws
Physical Demands:
- Must be able to bend, stoop, lift and carry items up to 20 lbs.
- Move about the dining and kitchen areas quickly and carefully
- Stand/walk during entire shift
- Ability to hear with accuracy over loud background noise
- 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
- Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects
Working Conditions:
- Stationed at restaurant entrance and dining areas
- Fast-paced environment
- Narrow spaces between dining tables and in kitchen area
- Several guests and co-workers moving about at same time
- Several guests or tasks to attend to at one time
- Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
- Exposure to hot (kitchen) and cold (walk-ins) temperatures