Lead Host
LANDED
Texas, USA · Houston, TX, USA · Bellaire, TX, USA · boulevard, ca, usa
Posted on Mar 28, 2026
Ocean Palace is a high-volume, fast-paced restaurant srunning a large waitlist (often 30+ parties during peak) and a busy takeout operation. We’re hiring a Lead Host to own the front door, keep the host stand organized, and lead the team through peak hours with calm, clear control.
This is not a “senior greeter” role. You are the traffic controller for guests, seating, and communication.
What You’ll Do:
- Lead and direct a team of 5–6 hosts during peak hours
- Manage the waitlist (often 30+ parties during peak), quotes, updates, and guest communication
- Maintain accurate wait times by monitoring table turns and pacing
- Assign host stand stations (door/waitlist, takeout support) and adjust staffing as volume changes
- Handle guest escalations professionally (long waits, large parties, complaints)
- Coordinate with managers and FOH to protect service flow
- Ensure clean, organized host stand operations (notes, party sizes, seating rotation, VIPs, accessibility needs)
- Support takeout flow by coordinating handoff/pickup process (without letting it derail the waitlist)
- Train, coach, and uphold standards for hosts (scripts, policies, accuracy, professionalism)
What We’re Looking For
- 2+ years in a high-volume restaurant host role
- Experience handling high-pressure rushes and large waitlists
- Confident communicator who can be firm, calm, and polite
- Strong organization and decision-making (no panicking, no guessing)
- Ability to lead peers and hold standards without drama
- POS / waitlist system experience preferred (Yelp Waitlist, Toast, etc.)
- Bilingual a plus (English + Vietnamese, or Chinese/Cantonese)
You’ll Be a Great Fit If You Can…
- Keep control when the waitlist is stacked
- Give accurate quotes and update guests consistently
- Run a clean system with multiple hosts
- Protect the guest experience while keeping the restaurant moving
Physical / Work Environment
- Standing and walking for long periods
- Fast-paced, loud, high-energy environment
- Must be able to handle pressure and stay professional