Aplós General Manager – Restaurant Responsibilities & Role

· Acts as the on-site leader responsible for all aspects of restaurant performance.

· Reports directly to the Director of Operations.

· Oversees both Front-of-House (FOH) and Back-of-House (BOH) managers and their teams.

· Delegates responsibilities to assistant managers while holding them accountable for execution.

· Ensures day-to-day operations run smoothly across FOH, BOH, and bar service.

· Maintains high standards for guest service, food, beverage, and cleanliness.

· Serves as the final escalation point for guest complaints and operational issues.

· Leads shift-level execution, ensuring consistency and adherence to company standards.

· Responsible for hitting labor, COGS, and overall P&L goals set by ownership/operations.

· Reviews financial reports regularly and adjusts staffing, ordering, and processes to stay on target.

· Creates and manages schedules in line with budgeted labor percentages.

· Monitors daily sales and cost controls, taking corrective action when needed.

· Ensures proper staffing levels are maintained through active recruiting and retention efforts.

· Oversees onboarding, training, and performance reviews for managers and hourly staff.

· Maintains accountability for workplace culture, employee engagement, and conflict resolution.

· Handles serious employee issues (sit-downs, corrective actions, and terminations) in alignment with HR policy.

· Oversees weekly and monthly inventory counts for both kitchen and bar.

· Ensures ordering systems are accurate, timely, and cost-effective.

· Works with kitchen and bar managers to reduce waste and maintain product quality.

· Coaches assistant managers, FOH, and BOH leaders to build strong future leadership pipelines.

· Provides feedback and mentorship to ensure managers are developing their teams effectively.

· Sets performance expectations and holds leaders accountable for training follow-through.

· Ensures compliance with all health, sanitation, labor, and alcohol service laws.

· Maintains permits, certifications, and inspection readiness at all times.

· Implements safety standards for both employees and guests.

· Receives specific financial and operational goals from the Director of Operations and is directly accountable for achieving them.

· Provides weekly updates on sales, labor, staffing, and operational issues.

· Directly responsible for the success of their unit in meeting company objectives.