Thumbtack connects millions of people in the US with local professionals for their projects. With almost 1,000 different services to choose from, you’ll find pretty much anyone you’re looking to hire. A contractor to remodel your kitchen. A tutor to teach you French. A dog trainer to save your furniture from puppy accidents. An officiant, florist, caterer (and every other vendor you might need) for your perfect wedding.
Thumbtack has officially opened its first global office in the Philippines and we’re ready to start hiring. If joining one of Silicon Valley’s top tech startup company and being part of a pioneering team in the Philippines sounds like a good career move for you, then come check out this job role we’re hiring for.
As a Quality Analyst, your role is to advocate customer experience by monitoring, measuring, and reporting on the effectiveness of our customer interactions through assisted and digital channels. You are customer obsessed and a thought partner in ensuring that our guidelines and processes are geared towards ensuring we provide the best support to our customers. On your first year you will learn to be an expert about our product and quality guidelines, monitor and report on quality trends and be a partner to operations by providing insights to quality.
What you’ll do
What will make you a perfect fit for this role
What would be nice for you to have