Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.
Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.
Economists at Thumbtack contend with challenging marketplace design and inference problems. They leverage the full toolkit of modern applied economics to produce data insights that inform product features or policies that drive growth and build long-run value for our many customers. They also help explain the platform to policy makers and the broader public.
Your work will shape and improve the core product from the front to the back. In addition to gleaning insights from rich observational data, you will work with the experimentation and engineering teams to test these hypotheses using traditional A/B as well as market-based field experiments. You will also apply your training doing in-house consulting to help other teams get traction on deep problems that they are grappling with. You will have the opportunity to work with teams across the company; we will match hires to roles that suit their interests and skills. Potential areas of collaboration include market design, ranking, mechanisms for matching customers and pros, dynamic pricing and monetization, program evaluation and experimental design, reputation system and fostering marketplace trust and safety, and measuring online/offline marketing effectiveness.
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.
Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $420 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.