Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline.
Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.
We’re a tight-knit and highly-collaborative team of content strategists, designers, and researchers working closely with engineers and product managers to launch and evolve product features. We collaborate regularly through design reviews, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.
We’re looking for an experienced writer and manager who can build a strong UX/Product Writing function at Thumbtack. This role is responsible for evolving and socializing the product writing vision across both our customer and pro experiences and is expected to collaborate closely with marketing, design, PM, and engineering leadership to define product strategy and priorities. We are looking for a manager who thrives on coaching and mentoring writers in their craft and career goals. And can comfortably shift between recruiting, team-building, writing, and strategizing.
Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With nearly 1,000 different categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.